Matt Millen and the Art of Poor Management
For those of you who follow football, the firing of Matt Millen should not come as a great shock (and for those of you who happen to still follow Detroit Lions football, it likely comes as a Day of...
View ArticleThe Subtle Art Of “Endiscouragement”
This idea and plan for Endiscouragement is not mine, but I wish it was. It comes from David Donathan at University Business (via LibraryBytes). David’s article is called Stifling Initiative and it...
View ArticleBeing Transparent Or Inviting Your Customers Into The Kitchen
There’s some spirited debate brewing around the idea of transparency and its benefits to customer service. Is it best to let the customer be ‘blissfully unaware’ of the company’s processes (essentially...
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Don’t Hype Your Employee Branding…Make It Real
Earlier this week, Michael Arrington at TechCrunch managed to get his mitts on some rather juicy inside information from Google. Turns out that the tech darling isn’t the career paradise that it’s been...
View ArticleI Am Your Manager Now Listen To Me
In an organization, nothing starts a mad fit of eyerolling and quizzical looks among employees quite like management decrees. It’s not unlike the images we have of royal decrees being issues in olden...
View ArticleSix Criteria For A Healthy And Effective Workplace
Sick and tired of being sick and tired about work? While indicators for workplace health my be declining, all is not lost. Ellen Galinsky at the Families and Work Institute notes there are six ways...
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Great Customer Engagement Starts On The Inside
Most businesses that know they need to create a customer engagement program start with good questions: How do we establish our brand promise and get it in the forefront of our customers’ minds? How do...
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Have You Already Carved Your Hiring Candidates From Stone?
Turn me to stone Do anything you want with me Cover my eyes There’s nothing more they need to see Turn me to stone Before there’s nothing left of me Make me a rock And not what I appear to be Turn me...
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What Stops Us From Practicing Soulful Work?
Yesterday, I sat in a workshop led by Tom Zender and based on his book, God Goes to Work: New Thought Paths to Prosperity and Profits. If you’ve been with me for a while, you might remember I used to...
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Five Ways to Irritate People Using the DISC
Today’s Guest Creator is Guy Harris, co-author of the new book From Bud to Boss. Guy and Kevin Eikenberry’s book is a helpful guide for newly promoted supervisors who have to navigate the challenging...
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How To Piss Off Your Employees the Yahoo! Way
Let’s hope not.Hot off a media scolding for selecting The Today Show instead of Good Morning America to announce the new Yahoo! home page redesign, Marissa Mayer is now going to have to deal with...
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Five Observations For Surviving The Modern Workplace
This post might serve as some indication as to the type of week I’ve had. One where the veil has been pulled aside to further clarify some observations that I’ve noticed in my long and winding career...
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Motivation By Pizza Is Craptastic Management
I’m here to motivate you. What moves you to do your best work? To be your best self? Does it come from an internal drive built on pride and desire for improvement? Or does it come from appreciation,...
View ArticleThe Office Cinderella
This is not a fairy tale. Unfortunately, it happens far more than we would care to believe. The first time I heard the story, it was told to me by my younger sister. She worked for a small non-profit...
View ArticleTake A Break Or Break Down
I’m feeling kinda rowdy today. At issue is the fact that most American corporations, consulting and law firms, and even non-profit organizations practice a modern type of indentured servitude. And most...
View ArticleBuild A Learning Culture With Learning Circles
Most organizations are chronically deficient at learning and it’s easy to see why. Learning takes time, patience, and healthy dose of curiosity – all qualities that are in short supply at probably 95%...
View ArticleFaith And The Bankrupt Leader
As a leader, do you expect faith from those who follow you? Do you reward that faith by continuously fulfilling the promise of things you say you’ll do? Or do you constantly expect your people to...
View ArticleMonolithic and Holographic Organizations
At first, I was just going to make a short comment at Ben Martin’s blog on his latest post concerning organizations and branding. Yet, the more I thought about it and started writing I realized this is...
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